Something Not Working? How to Fix Common Issues Fast

The fixes for the handful of things that occasionally go wrong — and the direct line to a human for anything else.

Something not working?

This product was built to not need this article. But when something's off, here are the quick fixes for the issues that occasionally come up — and the fast route to a real human for anything else.

Login problems

• Can't log in? Check you're on manuskripta.xyz, not an old bookmarked address — the site moved once and old links occasionally still float around.
• Password not working? Check caps-lock and extra spaces. If your account existed before 2026, your first successful login quietly upgraded the stored password — from then on it just works.
• Never received a confirmation? Check spam. If you're still blocked, email support with the exact email you signed up with.

Books not appearing

• Confirm you're logged in on the same account that created the book.
• Reload the dashboard; occasionally a finished book lands after a page refresh.
• If a book is stuck in progress far longer than its length and illustration count warrant, use the repair option on the book's page, or tell us the title in support.

Payment made but plan inactive

• Check for a payment receipt email — the plan activates within seconds of payment landing.
• Give it a couple of minutes, then reload the dashboard.
• Still nothing? Email support with the payment reference from the receipt and it gets fixed same-day. Never just re-pay — tell us first.

Translation stuck or slow

Translations run in the background and show live progress. A longer book simply takes longer. If a translation appears frozen for a very long time, retry from the book's page — or, if a retry also stalls, email support and we'll re-run it for you.

Export produced a file that won't open

• Try the download again — occasionally a file gets corrupted in transit.
• For the PDF, make sure you chose a print-ready language if your content needs the direct PDF path.
• If a specific book persistently exports broken, tell us the title and format; it's almost always fixable quickly.

Images or covers didn't generate

Illustrations and covers spend picture tokens. Check your token balance on the Profile page — if it ran to zero mid-generation, top up and re-run; the book picks up where it left off. If you have tokens and images still don't appear, email support.

For everything else

Email support@manuskripta.xyz. Include what you were doing, the book or transaction name if relevant, and the exact date/time if it's a billing question. A real person reads every message and most issues are resolved the same day.

Questions? Email us at support@manuskripta.xyz — a real person reads every message.